Shipping policy
SHIPPING POLICY – LAVILLE
At LaVille, we are committed to delivering your order efficiently and securely. Please review the information below regarding our shipping process.
PROCESSING TIMES
All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays.
During high-demand periods (such as product drops or promotions), processing times may be slightly extended.
SHIPPING TIMES
Australia:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
International:
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Standard Shipping: 7–14 business days
Shipping times are estimates and may vary depending on your location and carrier delays.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery.
CUSTOMS & DUTIES (INTERNATIONAL ORDERS)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not controlled by LaVille.
DELAYS
While we aim to meet all estimated delivery times, LaVille is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
INCORRECT ADDRESSES
Please ensure your shipping details are correct at checkout. LaVille is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
LOST OR STOLEN PACKAGES
LaVille is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, we recommend contacting the shipping carrier directly.
CONTACT INFORMATION
For any shipping-related enquiries, please contact us at:
hello@lavilleclothing.com
Thank you for shopping with LaVille.