Refund policy

RETURNS & EXCHANGES POLICY – LAVILLE

 

At LaVille, we are committed to delivering premium quality products. If you are not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition

• Free from stains, odours, or damage

• Returned with all original tags and packaging

Items that do not meet these conditions may be declined.

Non-Returnable Items

For hygiene and limited release purposes, the following items cannot be returned:

• Underwear or socks

• Sale or discounted items

• Limited edition or exclusive drops

 

Exchanges

We offer exchanges for size or item (subject to availability). If your requested item is unavailable, a store credit will be issued.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as LaVille is not responsible for lost returns.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery at hello@lavilleclothing.com with your order number and photos of the issue. We will resolve this as quickly as possible.

How to Start a Return

To initiate a return, please contact us at hello@lavilleclothing.com with:

• Your order number

• Reason for return

We will provide further instructions.

Policy Updates

LaVille reserves the right to update this policy at any time.

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Thank you for shopping with LaVille.